In 2020, when the world slowed down during Malaysia’s MCO, Ziv Goh Yik Hon found his start in the family business by managing a Shopee store from home. That first step sparked a passion for retail innovation, and soon he was on the ground in physical stores, learning the rhythms of customer service, inventory, and the true essence of the hardware trade.
From Startup to Business Development Manager
Fast forward to 2023, Ziv officially took on the role of Business Development Manager, focusing on branding, marketing, and franchise growth.
Within a year, Kow Hock proudly launched 20 new outlets, bringing their total to 40 stores nationwide.
At Kow Hock, they believe hardware shopping shouldn’t be mundane. That’s why they’ve reimagined the retail experience through their 5-Sensory Store Design—offering more than just tools and materials, but also comfort, service, and memorable experiences.
They’re not just building structures; they’re building a better, more connected retail future.
About Kow Hock Building Materials (M) Sdn Bhd
Founded in 2003, Kow Hock Building Materials (M) Sdn Bhd has become a prominent force in Malaysia’s hardware and building materials sector, supplying trusted construction solutions to both B2B and B2C clients across the country.
With a powerful motto—“Beyond Your Expectation”—Kow Hock sets itself apart through its 40 outlets nationwide, seamlessly blending traditional service values with modern retail strategies.
These include omnichannel shopping, logistics support, and personalized in-store service.
The 5-Sensory Store Design Experience
Their standout feature is the 5-Sensory Store Design. Each Kow Hock outlet is curated to delight the senses—visually engaging displays, soothing background music, inviting scents, tactile product setups, and even complimentary snacks and drinks.
This approach redefines the hardware store experience into something customers genuinely enjoy.
Commitment to Quality and Innovation
With a mission rooted in quality, innovation, and accessibility, Kow Hock continues to support Malaysia’s thriving construction sector while elevating the standard of hardware retail.
