By Roubeeni Mohan

Transcosmos inc. is proud to announce that the company has successfully developed AI Defender, a new add-on AI-based feature, to its speech recognition solution transpeech.

The distinctive feature of AI Defender is its ability to dramatically reduce the man-hours required to check the level of service quality whilst ensuring highly accurate service that is equivalent to human operations.

Also, the AI Defender lets businesses auto-judge all calls at high speed with just one click, freeing up tremendous amounts of time which call center managers have previously spent for checking call transcriptions.

Proofs of concept conducted in partnership with clients show that AI Defender can cut data processing time by 98 percent compared to human operations.

Ahead of the AI Defender service release, transcosmos will run a trial project for clients who wish to manage risks by checking all calls, and let AI manage quality check so managers can focus on providing feedback to agents.

This trial project is for transcosmos’s existing clients who already have transpeech in place or clients who currently receive transcosmos’s other operations services.

Transcosmos will offer this new service to three clients who wish to participate in a trial implementation project in order to improve the level of their call center services.

transpeech is a speech recognition solution that helps businesses solve various operational challenges and improve service quality, reduce costs, and  prevent risks.

Since its launch in December 2018, transpeech has been adopted by many clients and the number of call center workstations equipped with transpeech is expected to exceed as many as 2,000 by the end of 2019.

transcosmos’s original goal has been to deliver highly valuable services by uniting people with technology through scheme. transcosmos inc. continues to promote mutually beneficial relationships between people and cutting-edge technologies that include AI.